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Cancellation Policy

  1. If an activity has to be cancelled due to inclement weather or special circumstances (e.g. emergency maintenance of equipment/venues, etc.), our staff will notify the user of the subsequent arrangement as soon as possible. If the activity cannot be re-scheduled or compensatory session(s) cannot be arranged, user may apply for a full/partial refund. User should make the application for refund within 30 days after the completion date of the activity.

  2. In the event of cancellation by the user, the following charges shall be applicable:

  • If the user gives Dragon Coast over 3 days’ written notice: no amount shall be payable, and we will refund the full amount excluding credit card transaction fee.

  • If the user gives Dragon Coast less than 3 days’ written notice: 50% of the amount shall be payable, and we will refund the remaining 50% amount excluding credit card transaction fee.

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